After weeks of planning, protocol training, and implementing enhanced safety measures that exceed state and federal regulations, we are slowly reintroducing services at all milk + honey locations this week. For our founder’s note on reopening, please read here.

 

We now offer our full menu of massage, esthetics, nail treatments, and salon services. This current phase is voluntary for our employees.

 

All services will be offered in a reduced capacity, in staggered appointment times, and with necessary modifications. In addition to blowout and keratin services, all Body Treatments, Couples Treatments, and the Warm Oil Head and Neck Massage and Hair Masque enhancements will be suspended until further notice. Any steam elements received in facial services will be replaced with hot towel compresses.

 

Locations Hours: Vary by location. Please check your location accordingly.

 

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We wanted to create a “portal” of information that strikes a balance between location re-opening updates along with at-home healthy habits, self-care, and moments of pause while we ride this out.

 

We hope that this page will help answer some FAQs and we look forward to seeing you soon. Stay safe, healthy, and close to home!

 

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Important Safety Measures & Guidelines

 

Locations Hours: Vary by location. Please check your location accordingly.

 

Please take a moment to review some of our updated employee safety protocols as well as new guidelines we request all clients to adhere to while in any milk + honey location. Thank you for helping to keep our staff and community healthy.

 

Employee Protocols:

  • At this time, we are recalling employees on a volunteer basis. It is not mandatory that service providers return to work.
  • We have updated our paid-time-off policy to include an expanded sick leave benefit. This benefit is for all employees to use toward sickness, disability, medical appointments, or if a doctor has recommended that they self-isolate due to coming into close contact with a person who is lab-confirmed to have COVID-19. 
  • We have partnered with Remedy, a fleet of open-air, drive-thru COVID-19 testing sites in Austin, Fort Worth, and Houston, that is available 24/7, 365 days a year. This partnership provides our team with free COVID-19 evaluation and testing.
  • All milk + honey employees are required to certify they have not been in close contact with anyone who is/was COVID-19 positive to their knowledge.
  • All milk + honey employees are required to have their temperature checked with a non-touch thermometer when they arrive to work. Any employee with a temperature of 100ºF or higher will be sent home.
  • Employees will continue to follow strict sanitation policies before, during, and after each service and/or client interaction.
  • Upon arrival at any milk + honey location, there will be additional safety and sanitation measures noted throughout the space. We will have visual social distancing markers in the retail and lobby area as well as the lounge to ensure physical space is kept between individuals.


Client Guidelines:

  • Clients are required to wear masks upon arrival and throughout the duration of their reservation. There will be minor exceptions, which include facials, facial waxing, and changing from a personal mask to a disposable one for haircolor services.
  • Only the client receiving the service is permitted to enter. Additional guests, including children, will not be permitted. We apologize for the inconvenience.
  • Social distancing will be enforced — with the exception of the service provider that a client is scheduled with.
  • All clients will be asked to arrive 15 minutes prior to their reservation to allow time for an extended check-in. Check-in will include taking the client’s temperature with a non-touch thermometer. If the temperature is above 100ºF, we will ask the client to reschedule.
  • Our concierge will verbally screen clients upon arrival and inquire about the following symptoms:
    • Cough
    • Shortness of breath
    • Chills/shaking
    • Muscle pain/headache
    • Sore throat
    • Loss of taste or smell
    • Feeling feverish
    • Known contact with a person confirmed positive for COVID-19
  • A temporary sanitation surcharge will be added to each ticket.
  • We will make every effort to make payments touchless. The same card used to schedule the reservation should be physically shown to the Concierge at the time of checkout.
  • Clients should bring minimal personal items to their reservation.
  • Our amenities in the locker room are temporarily unavailable, including showers, robes, sandals, and styling products.
  • We encourage clients to bring their own water bottles but will provide water upon request in single-use cups.
  • We recommend that our Concierge handle all retail and ask that clients refrain from touching the products on the shelves. If a client would like to try something, they may request a sample in a single-use container.

 

Book Online for Spa & Salon Services

 

We are now offering massage, esthetics, nail treatments, and salon services.

 

Click below to reserve your milk + honey relaxation now.

 

Book Now

milk + honey masterclasses

Join us as milk + honey therapists, estheticians, and stylists share their expert tips on self-care and wellness at-home. Follow us on social media or sign up for our newsletter to get Masterclass announcements, updates, and recordings.

 

Upcoming Classes:

Stay tuned for more classes!


Past Classes:
 

A Meditative State Part 3
with Liliana Salas

 

At-Home Trimming and Hair Maintenance
with milk + honey stylist Jaimie Reid

 

A Meditative State Part 2
with Liliana Salas

 

A Meditative State Part 1
with Liliana Salas

 

Self-Massage + Stretching
with milk + honey therapists Jemma Chapel and Adam Burch

 

Healing & Hydrating Stressed-Out Skin
with milk + honey esthetician Jess Heron

FAQs

Will my membership service be rolled over?
Yes! Additionally, our location managers are actively reaching out to our Membership clients directly with information about skipping charges on April 1st, until we reopen.

 

Will my series expiration be extended?
Yes, we are extending series redemption to one year.

 

How can I stay up to date on the latest milk + honey news?
We’re working tirelessly to bring you joyful, calming content daily at @milkandhoneyspa. Feel free to DM us any tutorial or takeover requests — we’re all ears!

 

When will you be open?
We’re currently open at all locations. We offer massage, esthetics, nail treatments, and salon services at a reduced capacity.

 

More questions?
Live chat or email us at reservations@milkandhoneyspa.com

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