Privacy Policy

Privacy Policy

milk + honey, llc, d/b/a milk + honey spa, milk + honey salon, SALON by milk + honey, milk + honey, milk + honey products (“we”, “us”, “milk + honey spa”, “milk + honey salon”, “SALON by milk + honey”, “milk + honey”, or “milk + honey products”) has created this privacy policy statement in order to demonstrate our firm commitment to your privacy. The following discloses our information gathering, use and dissemination practices for the Websites located at milkandhoneyspa.com, milkandhoneysalon.com, shop.milkandhoneyspa.com, and milkandhoney.com (“our Websites”), and the use and dissemination practices for information collected at any milk + honey spa or SALON by milk + honey location (our Locations). By using or accessing our Websites, or by providing personal information in our Locations, you agree to the terms of our Privacy Policy.

Personal and Non-Personal Information We Collect 

Information You Provide:  When using our Websites, receiving services at our Locations, or making a purchase at one of our Locations,  you may choose to or we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you (“Personal Information”). Personally identifiable information may include, but is not limited to:

• Name
• Email address
• Mailing/physical address
• Telephone number
• Credit card number
• User name
• Date of birth

In connection with our intake form, scheduling system, and Websites, you might provide other voluntary personal information including, but not limited to:

• Your Allergies 
• Other service preferences

We collect Personal Information from you when you choose to participate in our offers and programs or when you otherwise provide information directly to us, including when you register with us, schedule an appointment with us, receive a service, purchase products, review products, participate in our interactive features or otherwise interact with us on our Websites or in our Locations. 

Non-Personal Information:  In addition, we may also collect non-personally identifiable information, such as IP addresses (which identify your device), pages viewed, computer type, screen resolution, operating system version, Internet browser type and version, information collected through cookies, pixel tags, web beacons, and other technologies, and other data (“Non-Personal Information”).  Because Non-Personal Information does not personally identify you, we may collect, use, and disclose Non-Personal Information for any purpose. Non-Personal Information will be retained only for so long as to fulfill a legitimate business need.

Aggregate Information:  We may aggregate Personal Information so that the aggregated information does not personally identify you or anyone else, such as by using Personal Information to calculate the percentage of our customers who live in a particular area (“Aggregate Information”). In some instances, we may combine Non-Personal Information with Personal Information (such as combining your name with your geographical location). If we combine any Non-Personal Information with Personal Information, the combined information will be treated by us as Personal Information as long as it is combined, and may aggregate any information collected in a manner which does not identify any individual.

You may choose not to provide some of your Personal Information to us, but this may prevent us from providing our services or products to you, or limit our ability to provide you with the level of service that you would otherwise expect from us.  For example, we cannot confirm a scheduled reservation without consent to contact you via email, text message, or phone. 

From time to time, we may use or augment the personal information we have about you with information obtained from other sources, such as public databases, social media platforms, and other third parties. For example, we may use such third party information to confirm or verify information or to better understand your interests by associating demographic information with the information you have provided.

Use of information

To provide the level of service we believe you expect from us, we may use your Personal Information in the following ways.

Transactional Purposes: We use your Personal Information to: 

• Schedule, confirm, and provide services. Communicate with you about our products or services.
• Process payment for goods or services.
• Process and fulfill any orders that you have placed.
• Personalize your service experience and shopping experience with us by noting your individual needs.

Marketing and Promotional Purposes: We use your Personal Information, commercial information, demographic information, internet or other electronic activity, geolocation data, and inferences to:

• Send you our email newsletter.
• Send direct mail communication.
• Personalize your service experience and shopping experience with us by  presenting services, products, or promotions tailored to you
• Run contests promotions, and giveaways
• Enroll you in our loyalty program or communicate with you about our loyalty program
• Allow you to use, communicate, and interact with others on our Websites, including our chat system. 

Mobile Terms of Service
milk + honey
Last updated: April 17, 2023

The milk + honey mobile message service (the “Service”) is operated by milk + honey (“milk + honey”, “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.

By consenting to milk + honey’s SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of milk + honey through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technology. Service-related messages may include updates, alerts, information, and purchases (e.g., order updates, account alerts, etc.). Promotional messages may include promotions, specials, events, and other marketing offers (e.g., cart reminders).

You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with milk + honey. Your participation in this program is completely voluntary.

We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.

You may opt-out of the Service at any time. Text the single keyword command STOP to +18449893508 or click the unsubscribe link (where available) in any text message to cancel. You’ll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other milk + honey mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms.

For Service support or assistance, text HELP to +18449893508 or email [email protected].

We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages.

The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number.

To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.

We respect your right to privacy. To see how we collect and use your personal information, please see our Privacy Notice.

Analytical Purposes: We use your other identifying information, internet activity and browsing history, commercial information, demographic information, and geolocation data to analyze preferences, trends, and statistics.

Maintenance and Improvement of Services and Website: We use your Personal Information, commercial information, and internet activity and browsing history to:

• Provide and maintain our services
• Provide and maintain functionality on our website, including our chat system or review features
• Handle your customer service requests
• Help us diagnose technical and service problems and administer our Locations, websites and apps.

Review and Content Creation Purposes: We use your Personal Information, commercial information, to display content that you have created and allowed us with express permission to display on our website and services and on social media and other advertising.

Security and Fraud Prevention: We use your Personal Information, other identifying information, commercial information, financial information, geolocation data, internet activity and browsing history, and inferences to protect this website, our company, and others and to prevent fraud, theft and misconduct.

When We Share Information with Third Parties

Our Service Providers: We may contract with companies or persons to provide certain services including credit card processing, scheduling software, shipping, data analysis and management, promotional services, etc.We call them our Service Providers. We provide our Service Providers with the information needed for them to perform these services. 

Our Affiliates: We may share personal information with businesses controlling, controlled by, or under common control with any milk + honey, llc. Brands

Law Enforcement and Courts: In certain instances, we may disclose your contact information when we have reason to believe that it is necessary to identify, contact or bring legal action against persons or entities who may be causing injury to you, to milk + honey, llc Brands or to others. We may also disclose your contact information when we believe the law or legal process requires it.

Cookies

“Cookies” are small amounts of data that a website can send to your web browser and store on your computer. It is our policy not to save sensitive data, such as passwords or credit card information in cookies.

Most web browsers are initially set up to accept cookies. You have the option of disabling or refusing cookies at any time in your browser preferences. However, note that some parts of our Websites will not function properly or may be considerably slower if you refuse cookies. For example, without cookies, you will not be able to set personalized preferences, and/or may have difficulty completing transactions.

The use of cookies is an industry standard, and as such, you will find that most major websites use them.  We may use cookies to improve the quality of our service when you visit our web site and other web sites of interest to you. We may use cookies to identify who you are, tailor and optimize our products, services, and advertising to suit your personal interests, estimate our audience size, assist our online merchants to track visits to and sales at our web sites and to process your order, track your status in our promotions, contests, and giveaways, and/or analyze your visiting and email interaction patterns.

Please note that not all tracking will stop even if you delete cookies.

We use Google Analytics on our Websites to collect usage data, to analyze how users use the Websites and to provide advertisements to you on other websites. For more information about how to opt-out of having your information used by Google Analytics, visit https://tools.google.com/dlpage/gaoptout/.

Advertising and Online Tracking

We may use third-party servicing technology and service providers to serve ads on our behalf across the Internet and sometimes on our Sites. They may collect information about your visits to our Websites, and your interaction with our products and Services. They may also use information about your visits to send you targeted advertisements for goods and services. This information is collected through the use of a pixel tag, or similar technology which is industry standard technology used by most major websites. If you would like more information about this practice and to know your choices about not having this information used, please visit http://www.networkadvertising.org/managing/opt_out.asp.

We may also share Website usage information about visitors to our Websites with selected third parties for the purpose of targeting our Internet banner advertisements on our websites and other websites. To do this, we use web beacons and cookies provided by our third-party ad server on our Site. In connection therewith, such third parties may have access to and use information about your online usage activity. The use of advertising cookies and web beacons sent by such third-party Web servers is standard for commercial activity in the Internet industry.

Visiting Third-Party Websites

Our Websites may contain links or references to third party websites. These websites are outside of our control, and the privacy policies of these sites may differ from our own. Please be aware that we have no control over these third-party websites and our Privacy Notice does not apply to such websites. We encourage you to check the terms of use and privacy policies of such websites before disclosing any personal information via such websites.The privacy notice of the third party website will govern how information collected from you is used by the owner of the website. You can always know what website you are on by checking the Uniform Resource Locator (URL) in the location bar within your browser.

Social Sharing

In an effort to provide our customers with new ways of sharing content, we may enable some of our online content to be shared on social websites through hosted sharing links and icons. Users who share content and links through their social media profiles should be aware that all activities of this nature are public.

Please note: when you share (with or without adding your own comments) any of our content on your social media profile, that action is governed by the privacy notice of that social media platform, and not milk + honey’s Privacy Policy. We do not track or store a record of those comments or actions.

If you choose to participate in posting or sharing activities, you are electing to share and display such public activities via our Websites. Due to the public nature of your posting or sharing your posts may be included in RSS feeds, APIs and made available to other websites via other formats. As a result, your public activities may appear on third-party websites, blogs or feeds. We are not responsible for any personal information you choose to make public via your shared posts.

Opting Out Of Marketing And Transfers; Updating Information About You

We want to communicate with you only if you want to hear from us. You can opt-out of our use and disclosure of your personal information for marketing purposes and customer satisfaction surveys, and/or withdraw your prior consent for same, by the methods provided below. Upon requesting an opt out, your consent will be withdrawn; however, please note that it often takes some time to process these requests. Therefore, it is possible that you may receive promotions scheduled prior to our receipt of your withdrawal of consent. If you prefer not to receive direct marketing from us, please let us know by following the steps below:

• Send an email to [email protected]
• Include your full name, email address, mailing address, and specifically what information you do not want to receive.

If you would like to update or correct your email address, mailing address or other contact information with us, please contact us the same way. If you like, you may use one of the following statements in your message to us:

• I prefer not to receive email advertisements, such as updates regarding products and services, special promotions or upcoming events.
• I prefer not to receive direct mail advertisements, such as periodic mailings regarding products and services, special promotions or upcoming events.

You may also click the designated link at the bottom of all email advertisements to be removed from future email updates.

Please note that any requests to remove or update your contact information may take up to 7 business days for your email request and 6-8 weeks for your postal mail request to be processed.

We may need to contact you via phone, email or mail to address questions or issues specific to your order, entry, etc., even if you have opted to not receive marketing communications from us. We contact you only in ways compatible with your communication choices. To the extent necessary for such purposes, we take reasonable steps to make sure that your contact information is accurate, complete, current, and otherwise reliable.

California Customer Privacy Rights

If you are a California resident, you have certain privacy rights under the California Consumer Privacy Act (“CCPA Rights”). This section describes those rights and how you can exercise them with milk + honey, llc. Brands.

CCPA Rights Requests

Right to Know and Right to Deletion

You can request what personal information we have collected, used, disclosed, and sold in the preceding 12 months.

You can also request that we delete your personal information. We may not delete all of your personal information if one of the following exceptions applies:

• Transactional: to complete a transaction for which the Personal Information was collected, provide a good or service requested by you, or perform a contract we have with you;
• Security: to detect data security incidents;
• Error Correction: to debug or repair any errors;
• Legal: to protect against fraud or illegal activity or to comply with applicable law or a legal obligation, or exercise rights under the law, such as the right to free speech; or
• Internal Use: to use your personal information, internally, in a lawful manner that is compatible with the context in which you provided the information (i.e. to improve our services).

Please note that if we delete your Personal Information, many of our services will not work the same. Some examples include, but are not limited to:

• Returns: We will not have the ability to look up your receipt or order in our system. In order to process a return or refund, we will require proof of purchase from the customer and if the customer is unable to provide proof of purchase, the transaction will be treated as an unreceipted return in accordance with our return policy.
• Customer Service: Our ability to handle customer service requests may be limited. We will not have the ability to look up prior orders or account information and may request proof of purchase in order to service your needs.
• Online Account & Shopping: Your online account will no longer exist. Your shopping cart items, order history, saved addresses, saved recipes and any other saved preferences in your online account will no longer be available.
• Loyalty Program: You will lose your loyalty account and any points earned as part of your participation in our rewards program. You will not be able to accrue loyalty points moving forward. Any existing reward certificates will be honored. You will also no longer be eligible for loyalty specific benefits such as exclusive events and early access offers.
• Recalls: We will no longer be able to contact you via email, regular mail, or phone about product recalls related to products you purchased, unless you provided your information to us by returning a product registration card attached to a durable infant product.
• Marketing Communications: We will no longer be able to provide you with any marketing communications, including personalized marketing communication such as information about new products, services and offers tailored to your interests.
• Opt Outs: Previous opt-out requests will not be saved.

To submit a request to know more about your personal information collected or a request to delete, please email [email protected]. In order to verify your identity, you will need to provide at least three of the following pieces of your information: 

• Name
• Telephone number
• E-mail address
• Mailing address
• Last transaction amount (if applicable)

We will match this information to the information in our systems. In order to designate an authorized agent to act on your behalf you must provide the authorized agent with written permission to do so, and your authorized agent must submit written proof at the time they make the request on your behalf. If you wish to make multiple requests under this section, we recommend sending the deletion request last, as we will not be able to fulfill your other requests once we have deleted your information. We will maintain a record of your request to know or request to delete. 

We reserve the right to deny your request if we cannot verify your identity. Where we deny your request in whole or in part, we will endeavor to inform you of the denial,  provide an explanation of our actions, and the reasons for the denial.

We will not restrict or deny you access to our Services because of choices and requests you make in connection with your Personal Information. Please note, certain choices may affect our ability to deliver the Services. For example, if you ask us to delete your credit card information, you will not be able to schedule a reservation at our Locations unless you provide us with your current credit card information. 

Protecting Children

We do not knowingly collect personal information from persons under the age of 18. If you are under 18 years of age, please do not submit any Personal Information to us. If you are the parent or guardian of a person under 18 years of age who has provided Personal Information to us, please inform us at [email protected] and we will take steps to remove that information from our servers.

Policy Changes

If we decide to change our privacy policy in whole or in part, we will inform you by posting a notice on our Websites, as applicable. Those changes will go into effect on the effective date posted in the notice and at the end of the revised Privacy Policy. The new policy will apply to all current and past users of our Websites and will replace any prior policies that are inconsistent. Your continued use of our Websites or other services constitutes your acceptance of the practices described in the revised Privacy Policy. We encourage you to periodically review this Privacy Notice in order to keep apprised of any change

Contact Us

If you have questions about this Privacy Policy, or if you would like to exercise any individual rights, please contact us by emailing us at [email protected], calling us at 844.645.5772, or write to the following address:

 

milk + honey, llc. 

Marketing Department

2905 San Gabriel Street, Suite 300

Austin, TX 78705

Information we collect

Information you provide to us

We collect the personal information you provide to us when you Clients (online). The categories of information we may collect include:

• Personal Identifiers, including name, email address, postal address, and telephone number
• Commercial and Financial Information, including purchases, other purchasing behavior, and credit card or debit card number
• Characteristics of Protected Classifications, including age and sex or gender
• Inferences, including inferences from other data

We collect the personal information you provide to us when you In-Store Clients. The categories of information we may collect include:

• Personal Identifiers, including name, email address, postal address, and telephone number
• Commercial and Financial Information, including purchases, other purchasing behavior, and credit card or debit card number
• Characteristics of Protected Classifications, including age and sex or gender
• Inferences, including inferences from other data

We collect the personal information you provide to us when you Newsletter Subscribers. The categories of information we may collect include:

• Personal Identifiers, including name, email address, and telephone number

To the extent we process deidentified personal information, we will make no attempt to reidentify such data.

Information collected automatically

We automatically collect internet or other electronic information about you when you visit our website, such as IP address, browsing history and interactions with our website. This data may be collected using browser cookies and other unique personal identifiers.

Do Not Track. Your browser settings may allow you to automatically transmit a “Do Not Track” signal to online services you visit. When we detect a Do Not Track signal, we place a U.S. Privacy String setting in your browser so that any third party who respects that signal will not track your activity on our website. We also respect the Global Privacy Control (GPC) signal, a user-enabled global privacy control that opts you out of the sale of personal information. GPC is supported by certain internet browsers or as a browser extension.

Information from other sources

We may collect personal information about you from third-party sources, including Retail Partners.

How long we keep your data

We do not retain data for any longer than is necessary for the purposes described in this Policy.

How we share and disclose information

Information Disclosed for Business or Commercial Purposes in the Last 12 Months, and Categories of Parties Disclosed To

We may disclose the following personal information about you when you Clients (online):

Personal Information Disclosed	Recipient (by Category)
Personal Identifiers	Service Providers, Ad Networks, Business Operations Tool, and Data Analytics Providers
Online Identifiers	Service Providers, Ad Networks, Data Analytics Providers, and Business Operations Tool
Internet Activity	Ad Networks and Data Analytics Providers
Commercial and Financial Information	Service Providers, Ad Networks, Data Analytics Providers, and Business Operations Tool
Characteristics of Protected Classifications	Business Operations Tool and Data Analytics Providers
Inferences	Service Providers

We may disclose the following personal information about you when you In-Store Clients:

Personal Information Disclosed	Recipient (by Category)
Personal Identifiers	Service Providers, Business Operations Tool, and Data Analytics Providers
Online Identifiers	Service Providers
Commercial and Financial Information	Service Providers, Business Operations Tool, and Data Analytics Providers
Characteristics of Protected Classifications	Business Operations Tool and Data Analytics Providers
Inferences	Service Providers

We may disclose the following personal information about you when you Newsletter Subscribers:

Personal Information Disclosed	Recipient (by Category)
Personal Identifiers	Service Providers
Online Identifiers	Service Providers
Internet Activity	Service Providers

California Privacy Notice (CCPA)

This section provides additional information for California residents under the California Consumer Privacy Act (CCPA). The terms used in this section have the same meaning as in the CCPA. This section does not apply to information that is not considered “personal information,” such as anonymous, deidentified, or aggregated information, nor does it apply to publicly available information as defined in the CCPA.

Collection and Disclosure of Personal Information

The personal information we collect is described above in Information we collect. The personal information we disclose for business or commercial purposes is described above in How we share and disclose information. The length of time for which we retain personal information is described above in How long we keep your data.

Business and Commercial Purposes for Collection

We collect personal information for the following business purposes:

• Advertising and Marketing
• Audit Current Interactions
• Provide Products or Services
• Quality Assurance

We also “share” and “sell” (as defined in the CCPA) personal information for commercial purposes, including to advertise and market our products.

Information “Sharing” and “Selling”

We “share” certain personal information with third party ad networks for purposes of behavioral advertising, including: Commercial and Financial Information, Internet Activity, Online Identifiers, and Personal Identifiers. This allows us to show you ads that are more relevant to you.

We use third party data analytics providers and this may be considered a “sale” of information under the CCPA.

You may opt-out of these data practices here.

CCPA Rights

Your CCPA rights are described below. You can make a Request to Know or a Request to Delete under the CCPA by submitting a Privacy Request at the top of this page, or by clicking here. Alternatively, you can make a request by calling us toll-free at (855) 608-3131.

Right to Know

You have the right to request to know the following about the personal information we have collected about you in the past 12 months:

• the categories and specific pieces of personal information we have collected about you
• the categories of sources from which we collect personal information about you
• the business and commercial purposes for which we collect personal information
• the categories of third parties with whom we share the information
• the categories of personal information about you that we disclosed for a business purpose, and the categories of third parties to whom we disclosed that information for a business purpose

The information we would provide to you in response to a Request to Know Categories is contained in this Privacy Notice. To access the specific personal information we have about you, submit a Request to Know via the link above. If you make a Request to Know more than twice in a 12-month period, we may require you to pay a small fee for this service.

Right to Delete

You have the right to request that we delete any personal information about you that you have provided to us. We will permanently delete from our records any personal information that is not necessary for our business operations and direct our service providers to do the same.

We consider information to be necessary for our business operations if it is used to:

• Complete an obligation to you that you have requested
• Detect and resolve issues related to security or functionality
• Comply with legal obligations
• Enable solely internal uses

Right to Non-Discrimination

If you exercise your CCPA consumer rights:

• We will not deny goods or services to you
• We will not charge you different prices or rates for goods or services, including through the use of discounts or other benefits or penalties
• We will not provide a different level or quality of goods or services to you

Right to Opt-Out

You have the right to opt-out of any selling and sharing of your personal information.

You may exercise your right to opt-out here.

Request Verification

Before we can respond to a Request to Know or Request to Delete, we will need to verify that you are the consumer who is the subject of the CCPA request. Verification is important for preventing fraudulent requests and identity theft. Requests to Opt-Out do not require verification.

Typically, identity verification will require you to confirm certain information about yourself based on information we have already collected. For example, we will ask you to verify that you have access to the email address we have on file for you. If we cannot verify your identity based on our records, we cannot fulfill your CCPA request.

For a request that seeks specific personal information, we ask that you sign a declaration stating that you are the consumer whose personal information is the subject of the request, as required by the CCPA.

In some cases, we may have no reasonable method by which we can verify a consumer’s identity. For example:

• If a consumer submits a request but we have not collected any personal information about that consumer, we cannot verify the request.
• If the only data we have collected about a consumer is gathered through website cookies (i.e. the consumer visited our website but had no other interaction with us), we are unable to reasonably associate a requester with any data collected; therefore, we cannot verify the request.

Authorized Agent

A California resident’s authorized agent may submit a Request to Know or a Request to Delete under the CCPA by emailing us at [email protected]. Requests submitted by an authorized agent will still require verification of the person who is the subject of the request in accordance with the process described above. We will also ask for proof that the person who is the subject of the request authorized an agent to submit a privacy request on their behalf. An authorized agent that has power of attorney pursuant to California Probate Code section 4121 to 4130 must submit proof of statutory power of attorney, but consumer verification is not required.

If you have trouble accessing this notice, please contact us at [email protected].

Contact Us

If you have any privacy-related questions, please send them to [email protected].

Notice of Financial Incentive

Consumers who sign up for marketing emails receive 15% off their first spa service. A consumer provides their email address and consents to receive emails in exchange for a discount provided via coupon code. To opt in, a consumer must enter their email address into the form and submit it. A user may unsubscribe from our marketing emails by using the unsubscribe link in the email footer at any time. We calculate the value of the offer and financial incentive by using the expense related to the offer.