milk + honey Spa | FAQ


We want you to have a truly exceptional spa experience every single time you visit milk + honey. Do not hesitate to ask questions, especially those that may affect your time spent with us.

Hours of Operation

Austin | 2nd Street District
Monday-Sunday: 8am to 10pm

Austin | Arboretum Market
Monday-Sunday: 8am to 10pm

Austin | Hill Country Galleria
Monday-Sunday: 8am to 9pm

Austin | South Lamar
Monday-Sunday: 8am to 9pm

Chicago | Gold Coast
Monday-Sunday: 8am to 10pm

Fort Worth | Clear Fork
Monday-Sunday: 8am to 10pm

Houston | River Oaks
Monday-Sunday: 8am to 10pm

Los Angeles | Brentwood
Monday-Sunday: 8am to 10pm

Los Angeles | Culver City
Monday-Sunday: 8am to 10pm

Before You Arrive

Before you arrive, please make note of all amenities offered to
milk + honey guests. All milk + honey locations have well-equipped locker rooms, complete with individual lockers, showers, and toiletries such as body wash, shampoo, conditioner, and body cream. If you require additional products or accessories, you’re welcome to bring them with you.

Amenities

All milk + honey locations include complementary amenities with your scheduled spa service.

  • Lounge areas offer fruit infused water, a selection of hot teas, light snacks such as dried fruits and nuts, as well as light reading options.
  • Dressing rooms include men & women’s steam showers, towels, lockers for personal belongings, robes and slippers, hair ties, bobby pins, hair dryer + diffuser, milk + honey Cream Deodorant.
  • In showers, we offer milk + honey Body Wash and Kevin Murphy Hydrate.Me Wash and Rinse.

What Do I Wear?

Clients who have reserved a massage, facial, or body treatment will receive a locker, robe and slippers when they arrive at milk + honey.

As you change into your robe, dress to your comfort level. During a massage treatment, our therapists drape you to protect your privacy, so being completely naked is appropriate. If you feel more comfortable wearing undergarments for your massage, please feel free to do so. If your treatment involves rinsing with water, or if you’re receiving certain waxing treatments, we recommend bringing a bathing suit.

Intake Forms

To save time and make the most of your visit to milk + honey, we encourage you to fill out your digital intake forms before you arrive. You can find a link to your forms in your appointment confirmation and reminder emails.

Early Bird Gets The Worm

Please arrive 15 – 20 minutes before your appointment. Arriving early allows you to find a good parking spot and to transition from the outside world to the tranquility of milk + honey. You may also fill out paperwork and change into a robe and slippers provided prior to your treatment. Arriving late cheats you out of valuable treatment time. If you arrive late, your treatment will still end on time in consideration of the next client.

When booking a reservation with us, please note that appointment times may need to be adjusted based on the treatment or service that you select.

Medical Conditions & Allergies

When scheduling your treatment, please let us know if you have any physical ailments, medical conditions, or allergies. Our practitioners should also be notified if you are pregnant, have high blood pressure, a heart condition, or any other medical condition. Our staff will personalize your treatment to meet any special needs or accommodations you may require.
milk + honey practitioners cannot work on clients with open wounds, abrasions, or other skin conditions. If you have any questions about a spa treatment and your health, please consult a doctor.

How To Prep For Treatments

After booking your appointment, look over the correct guide to properly prepare for your treatment.

Dermaplaning

Dermaplaning is a safe, non-invasive, minimal-downtime procedure that involves using a sharp tool to exfoliate the surface of your skin while also removing small, fine hairs.

View the full Dermaplaning pre- & post-care guide here.

Read more about our dermaplaning treatments here.

Kybella

Kybella improves the appearance and profile of moderate to severe fat below the chin (submental fat), also called “double chin.”

View the full Kybella pre- & post-care guide here.

Read more about our Kybella treatments here.

Massage

Clients who have reserved a massage treatment will receive a locker, robe and slippers when they arrive at milk + honey.

As you change into your robe, dress to your comfort level. During a massage treatment, our therapists drape you to protect your privacy, so being completely naked is appropriate. If you feel more comfortable wearing undergarments for your massage, please feel free to do so

For those who may be pregnant as well as individuals with an existing medical condition, please contact us at 844.645.5772 prior to your massage treatment. We do not perform prenatal massages on those that may be pregnant before 13 weeks (second trimester). For those with existing medical conditions, we’d like to discuss the best and safest massage options before you arrive for your appointment.

Please note: We do not perform Body Treatments with Steam for those that may be pregnant.

Microneedling

Microneedling is a safe procedure in which a controlled injury is made to the skin, triggering a healing response from the body resulting in the stimulation and production of collagen and other healthy skin tissues.

View the full Microneedling Pre- & Post-Care Guide here.

Read more about our microneedling treatments here.

Moxi Laser, BBL, & Chemical Peels

Moxi Lasers, BroadBand Light Lasers, and Chemical Peels treat a broad array of skin lesions and blemishes while stimulating collagen production to improve skin tone and texture.

View the full Moxi Lasers, BBL, and Chemical Peel guide here.

Read more about all of our laser skin treatments here.

Neurotoxin Injectables

Neurotoxin treatments minimize the appearance of moderate to severe frown lines, wrinkles, crows feet, and forehead wrinkles.

View the full Neurotoxin Injectable guide here.

Read more about injectable treatments here.

PRP Hair Restoration

PRP (platelet-rich-plasma) therapy for hair loss is a step-wise medical treatment in which your blood is drawn, processed for PRP, and then injected into your scalp. PRP injections may trigger natural hair growth and maintain it by increasing blood supply to the hair follicle and increasing thickness of the hair shaft

View the full PRP pre- & post-care guide here.

Read more about our PRP Hair Restoration treatments here.

Soft-Tissue Filler

Soft-tissue fillers are used to correct moderate to severe facial wrinkles and folds, and add volume, lift, and plumping to the face and lips.

View the full filler guide here.

Read more about filler treatments here.

Parking, Locations & Late Policy

Please read over our parking information and late policy prior to your appointment.

What Happens if I'm Late?

Arriving late cuts down on your valuable treatment time. If you arrive late, your treatment will still end on time in consideration of the next client. For waxing treatments (other than an eyebrow wax/tweeze), we are usually able to accommodate an arrival of up to five minutes late, and will complete the service as much as possible with the allotted time that is left. For all other services, for arrivals up to 15 minutes after the appointment start time, the service will be accommodated as much as possible with the time that is left. We will always accommodate as much of the appointment time as your late arrival allows.

Where Do I Park?

Austin | 2nd Street District
milk + honey is close to several paid parking areas, including the AMLI on 2nd Garage, AMLI Downtown Garage, and City Hall. We offer two-hour parking validation at all of those locations, Mon-Fri from 9am until 5pm. Metered spots are available on nearby streets. Find us on google maps.

Austin | Arboretum Market
milk + honey is located in the Arboretum Market shopping center between Trader Joe’s and Pottery Barn Kids. Free parking is available immediately in front of the spa. Find us on Google Maps.

Austin | Hill Country Galleria
milk + honey is located on the Dillard’s side of the Hill Country Galleria, between Panera Bread and All Star Burger in the city of Bee Cave. We’re close to Lakeway, Westlake Hills, and Lake Travis. The parking garage is free and designated by a blue circle with a white P in the center. Find us on Google Maps.

Austin | South Lamar
milk + honey is located on the 71 frontage road heading east just before the Tony Burger Activity Center. The shopping center also includes Stouthaus, Cane Rosso, and The Funkadelic. There is immediate parking available in front of the salon. Find us on Google Maps.

Chicago | Gold Coast
milk + honey is located at 945 N. State St. Chicago, IL 60610 on the second floor above the Walgreens between Oak St. and Walton St. We do not validate parking in any of the nearby garages. There is street parking available on State St. Meter and “Pay to Park” options are available on Oak St. and Lasalle St. If you are taking public transport, the Red Line stops within walking distance at Chicago station, or take bus route 36 to the Bellevue stop, one block away. Find us on Google Maps.

Fort Worth | Clear Fork
We are located within the Shops at Clearfork shopping center in between Mitchell Gold + Bob Williams and Kate Weiser Chocolate. You can park on the street in front of local shops, or in one of the many parking garages located around the Shops at Clearfork center. Find us on Google Maps.

Houston | River Oaks
milk + honey is located in the West Ave River Oaks development in Suite A134 (across from Tootsies and Pondicheri). The entrance to the spa is located on the first floor. Free parking is available in the garage as well as complimentary valet in front of Tootsies from 10 a.m. to 4 p.m. Find us on Google Maps.

Los Angeles | Brentwood
milk + honey is located at 11826 San Vicente Blvd, between the Donald Bruce Kaufman – Brentwood Branch Library and Wells Fargo.There is complimentary street parking on Gorham Ave., the neighborhood street behind the spa.
Please note: there are specific hours where parking is not available on Gorham Ave. because of street cleaning: Thursday 9am-12pm on the side going away from San Vicente and Friday 9am-12pm on the side going toward San Vicente. There is metered parking directly in front of the spa (and the very tip of Gorham); however, it is only for 1 hour at a time and we will not be assisting clients with refilling their meter. We do not recommend that you park in the metered parking spots unless your service is 45 mins or less. Find us on Google Maps.

Los Angeles | Culver City
milk + honey is located at 8900 Venice Blvd, Suite 102, Los Angeles, CA 90232 next to Mayweather Boxing in the red building on the corner of National Blvd and Venice Blvd.
Complimentary 90 minute parking with validation is available. After 90 minutes, an additional 30 minutes can be added with a parking fee. Both entrances, 8900 Venice Blvd via Warner Media (Red Building) & 8840 National Blvd via Ivy Station Parking, lead to the same underground parking. Find us on Google Maps.

Locations + Contact Information

Click here to view a comprehensive list of all milk + honey locations + more details.

Austin | 2nd Street District
100A Guadalupe St,
Austin, TX 78701
512.236.1115
[email protected]

Austin | Arboretum Market
9722 Great Hills Trail, Ste 210
Austin, TX 78759
512.236.1115
[email protected]

Austin | Hill Country Galleria
12901 Hill Country Blvd D1-110
Bee Cave, TX 78738
512.236.1115
[email protected]

Austin | South Lamar
4715 South Lamar Blvd., Ste. 104
Sunset Valley, TX 78745
512.236.1115
[email protected]

Chicago | Gold Coast
945 N. State St.
Chicago, IL 60610
312.761.9676
[email protected]

Fort Worth | Clear Fork
5160 Marathon Avenue
Fort Worth, TX 76109
682.235.2325
[email protected]

Houston | River Oaks
2800 Kirby Drive, Suite A134
Houston, TX 77098
713.231.0250
[email protected]

Los Angeles | Brentwood
11826 San Vicente Blvd.
Los Angeles, CA 90049
310.906.2963
[email protected]

Los Angeles | Culver City
8900 W. Venice Boulevard Ste. 102
Los Angeles, CA 90232
[email protected]

Cancellations, Refunds, + Payment Policy

We know that life can be busy and full of the unexpected, so if you must cancel your treatment, please make sure to read through our cancellation policy.

What If I Have To Cancel?

To hold a reservation, you must provide a valid credit card. This applies even if you intend to pay with a gift certificate. We know that life can be busy and full of the unexpected, so if you must cancel your treatment, please provide at least 24 hours’ notice.

Should you not arrive for your scheduled reservation, or cancel within the 24-hour period prior to your reservation, you will be charged half of the treatment price for spa or salon services.

For Medical Aesthetics Treatments, should you not arrive for your scheduled reservation, or cancel within the 24-hour period prior to your service, you will be charged a flat fee of $75

Is Gratuity Included?

As a Spa Partisan, we know you want to show appreciation for the quality service provided by milk + honey practitioners. Gratuities at milk + honey average between 18 and 22 percent of the treatment price, but we always respect your tipping decisions. You may give your therapist a gratuity in cash or by credit card at the front desk at check out.

What Forms of Payment Are Accepted?

milk + honey accepts MasterCard, Visa, American Express, Discover and cash (cash policy varies by location & is listed below). milk + honey does not accept personal checks.

Cash-accepted Locations include:

  • Austin | 2nd Street District
  • Austin | Hill Country Galleria
  • Houston | River Oaks
  • Chicago | Gold Coast

*All other locations are cashless and unable to offer change. We apologize for any inconvenience*

How Do Returns + Refunds Work?

Services:

  • We want you to love your service. If you are not completely satisfied with your service, please contact a manager to discuss your experience at [email protected]

 
Products:

  • Once the purchase is located and confirmed in our system, unused and unopened items may be returned within 30 days of the original purchase for a full refund to the original method of payment. If your purchase was made more than 30 days prior or has been opened/used, please contact a manager to discuss your options at [email protected] Please note that this returns policy only applies to products purchased at our spas. If you ordered through milkandhoney.com, you can find more information about returns here.

 
Gift Certificates:

  • Once the purchase is located and confirmed in our system, unused gift certificates may be returned to the original payment method. We are unable to process refunds for partially used gift certificates. If a bonus gift certificate was awarded in conjunction with the original gift certificate purchase, the bonus gift certificate will need to be returned as well.

Spa Partisans Under 18

In order to ensure a safe, relaxing environment for all of our guests, we ask that our clients abide by the following policies.

Nail Care

Children ages 5 – 15 may receive a manicure, pedicure, or polish change when accompanied by an adult. Partisans under the age of 16 must be accompanied by an adult at all times. If you wish to schedule multiple children, each child must have an adult accompanying them to receive services

Hair Care

We offer hair services for persons ages 5 to 17. Partisans under the age of 16 must be accompanied by an adult at all times.

Massage

Teenagers ages 15 to 17 may receive the Head, Hands, and Foot Massage with the same-gender therapist. Clients are required to wear swimwear or be fully clothed to receive service.

Skin Care

Teenagers between the ages of 12 to 17 may receive facial services and/or facial and arm waxing. Underage clients may not receive waxing services below the waist.

What are the rules about children in the spa?

We ask all of our clients:

For the safety and comfort of our guests and staff: babies, toddlers, and children are not permitted to accompany an adult during service or to the relaxation lounge and must be accompanied with another adult if waiting in the outer lobby area. We are happy to reschedule your reservation to a date and time that childcare is secured.

Children ages 17 and under must have a parent or guardian in the spa throughout the duration of their treatment. The client and the parent/guardian must also provide written consent before any services commence.

All guests must keep all conversations to a whisper, as not to disrupt our other clients.
milk + honey reserves the right to terminate any service at any point if we feel that the child is interrupting other clients’ relaxation.

milk + honey General Spa Policies

milk + honey is a tranquil retreat, and we want to create an atmosphere that allows all our clients to escape from the world outside. In consideration of others, we ask that all guests abide by milk + honey policies.

Cell Phones + Laptops

In consideration of others, please refrain from talking on your cell phone inside the spa. All cell phones must be in silent mode or turned off while at milk + honey. We also request that you don’t use a laptop in our lounge, but you may use your laptop while getting a pedicure if you so choose.

Valuables

milk + honey cannot be responsible for any valuables brought into the spa, even those left in our lockers. We recommend that you keep your valuables with you at all times or leave them at home.

Alcohol Policy

We do not offer alcohol on-site, nor do we permit guests to bring in their own alcohol. Massage, facials and waxing are specifically contraindicated by alcohol consumption:

  • Alcohol reduces sensitivity which can lead to unintentional injury.
  • Alcohol thins the blood and massage/facials increase circulation. This could cause a dangerous drop in blood pressure for a guest that has been drinking. It could loosen a blood clot that travels to the lungs, heart or brain and cause a stroke or heart attack.
  • Alcohol may cause temporary memory loss and the guest may not disclose an important medical condition that is contraindicated.
  • Alcohol in the system can cause the skin to be extra sensitive to waxing, which could result in inflammation, redness and/or bleeding.

We are unable to provide wax, massage, or facial services to any guest that has consumed alcohol prior to their service.
If we determine that a client is exhibiting inebriated behavior before or during a service, we may ask the client to reschedule their appointment to ensure the safety of the guest as well as our employees’ safety. Guests will be charged the standard cancellation fee of 50%.

Safety Measures & Covid Protocol

Please note that as the CDC evolves its guidelines, we also review and update our policies to reflect these updates. We’ve implemented enhanced safety measures that vary per location.

Client Guidelines

We follow city and county regulations at all milk + honey locations, and these may vary per location. Please check the location page where you will receive your service to determine whether or not a mask mandate is in place.

All clients will be asked to arrive 15 minutes prior to their reservation to allow time for an extended check-in. If their temperature is above 100ºF, we will ask the client to reschedule.

Please cancel or reschedule your reservation if you have any of the following symptoms:

  • cough
  • Shortness of breath
  • Chills/shaking
  • Muscle pain/headache
  • Sore throat
  • Loss of taste or smell
  • Feeling feverish
  • Known contact with a person confirmed positive for COVID-19

Texas + Chicago Protocols

Please note that as the CDC evolves its guidelines, we also review and update our policies to reflect these updates. Therefore as of March 1, 2022, clients who are fully vaccinated are not required to wear a mask while visiting the Texas and Chicago spa locations. To help protect our team members and guests, we kindly ask for those who are not fully vaccinated to please wear masks upon arrival and throughout the duration of their reservation.

Los Angeles Protocols

As of February 25, 2022, LA County has removed the indoor masking requirement for fully vaccinated persons in Los Angeles County. Therefore, clients in LA who provide proof of full vaccination are not required to wear masks while visiting the spa. Clients who are not fully vaccinated, but can prove a negative test result upon arrival, may continue to receive spa services but are required to wear masks upon arrival and throughout the duration of their reservation. There will be minor exceptions, which include facials and facial waxing.

Employee Protocols

We have updated our paid-time-off policy to include an expanded sick leave benefit. This benefit is for all employees to use toward sickness, disability, medical appointments, or if a doctor has recommended that they self-isolate due to coming into close contact with a person who is lab-confirmed to have COVID-19.

  • All milk + honey employees are required to certify that they have not been in close contact with anyone who is/was COVID-19 positive to their knowledge.
  • Any employee with a temperature of 100ºF or higher will be sent home.
  • Employees will continue to follow strict sanitation policies before, during, and after each service and/or client interaction.
  • Upon arrival at any milk + honey location, there will be additional safety and sanitation measures noted throughout the space.